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TLC Internet Services General Policy
By
opening an account with TLC Internet Services, you agree
to abide by all policies of TLC Internet Services. Failure to adhere to the stated
policies may result in termination of the account at the
discretion of TLC Internet Services.
TLC Internet Services reserves the right to change
policies, services, and pricing. Your continued use of
an account signifies acceptance of any and all policies
and policy changes, and you may cancel if you do not
agree with changes in policy, service, or pricing.
TLC Internet Services reserves the right to refuse to
provide service to anyone.
Disclaimers
TLC Internet Services makes no warranties of any kind,
whether express or implied, for the service it is
providing. TLC Internet Services will not be held
responsible for any damage you suffer from use of an
account or service provided by TLC Internet Services,
unless otherwise agreed to in writing. This includes-
but is not limited to- equipment damage, failure or loss
of data resulting from delays, non-deliveries, or
service interruptions caused by the company's negligence
or your negligence or misuse.
Dial-up users: Contact your telephone service provider
to verify that the TLC Internet Services modem dial-up
number you intend to use is a local call from your
location. You may be subject to additional charges from
your telephone service provider, depending on your
location and calling plan. TLC Internet Services can not
be held responsible if long distance or other
communications fees are incurred.
Privacy
TLC Internet Services is committed to preserving the
privacy of its customers and protecting their personal
data.
TLC Internet Services does not actively monitor customer
use of the Internet, customer email or other customer
communications in the course of its regular operations.
TLC Internet Services is also strongly opposed to the
use of third-party information-harvesting strategies and
technologies such as unlawful wiretapping.
Information retained by TLC Internet Services:
TLC Internet Services keeps information about its
customers such as names, addresses, telephone numbers,
email addresses and details services used by the customer. All such information is
considered private.
TLC Internet Services also keeps logs of limited
technical information pertaining to matters such as
customer connectivity and email processing. These logs
are retained on a temporary basis in order to insure
high-quality service, and no logs are kept indefinitely.
The only circumstances wherein TLC Internet Services
will disclose any of the above-mentioned information to
a third party are:
In the course of providing services our customers have
specifically requested, TLC Internet Services may make
some of this information available to our affiliates in
order to fulfill the requirements of order processing.
In the event that we receive a legitimate,
legally-mandated request for customer information, TLC
Internet Services will respond only within the narrow
scope of that request.
TLC Internet Services will not otherwise disclose any
private information about its customers to any other
third party.
Acceptable Use Policy
Any prohibited or illegal activity that affects TLC
Internet Services, Inc., its agents, equipment or
customers is punishable to the full extent of the law,
and TLC Internet Services will hold you responsible for
any damage caused by your actions, whether intentional
or unintentional. You are strictly prohibited from using
your account other than as outlined in this Acceptable
Use Policy and will be prosecuted to the full extent of
the law if you do so illegally (see Enforcement
section). TLC Internet Services makes no exceptions in
enforcing this policy.
TLC Internet Services, functions as a common carrier;
our standard policy is to not monitor or interrupt our
users' activities, exert editorial control over their
content, or censor them or their content. To protect the
interests of TLC Internet Services and in the best
interests of our customers, exceptions to this policy
may be made under certain specific circumstances
including but not limited to the following:
Illegal activities: The law requires TLC Internet
Services to report any criminal activity that it becomes
aware of to the appropriate authorities. It is the
responsibility of the account owner to be familiar with
current laws and regulations.
Email: Email accounts are for personal or business
correspondence only. Unsolicited Commercial Email
(otherwise known as UCE - or spam) is strictly
prohibited and violators will have their accounts
terminated immediately. Sending unsolicited email to one
or more addresses regardless of how the addresses were
obtained may be considered spamming and is grounds for
account termination. Use of a TLC Internet Services
address or any address of a domain hosted by TLC
Internet Services as a return address for replies to
spam is similarly prohibited.
TLC Internet Services may at its discretion employ
filtering techniques to block inbound email from known
sources of spam and email abuse, and may also filter
incoming email for known viruses.
Network abuse: Use of TLC Internet Services accounts or
services for orchestration of or participation in any
abuse of the TLC Internet Services or any other network,
system or service is expressly forbidden and is grounds
for account termination and possible legal action. Any
action which interferes with the TLC Internet Services
or other networks or which affects the use of or access
to any network is likewise expressly forbidden.
TLC Internet Services retains at all times the right to
determine what constitutes network abuse. Examples
include but are not limited to:
Attempts to hack the TLC Internet Services network or
any other network or systems.
Port scanning.
Use of 'cracking' software or techniques.
Dissemination of viruses or malware.
Provocation of attacks on the TLC Internet Services
network or any other network.
Conduct which causes TLC Internet Services to be blocked
by another provider or which causes TLC Internet
Services to be placed on a "block list".
Flooding TLC Internet Services or any other network with
traffic for the purpose of disrupting service.
Mail bombing
TLC Internet Services customers must also comply with
the acceptable use policies of our upstream providers,
Sullivan Online Services (sullivanos.com).
Use of copyrighted material: TLC Internet Services is
obligated to comply with the Digital Millennium
Copyright Act of 1998 (DMCA). All web pages are subject
to copyright law, and members are responsible for the
content in their file space. Use of the World Wide Web,
FTP, Newsgroups or any other services provided by TLC
Internet Services to transfer copyrighted material in
violation of applicable laws is prohibited and may
result in termination of your TLC Internet Services
account.
Access to content: TLC Internet Services functions as a
common carrier and does not censor. Material can be
found on the Internet or in Usenet news groups, etc.,
that some viewers may find objectionable. TLC Internet
Services is not responsible for any content available
via TLC Internet Services accounts or services. Any
limitation of access to content is at all times the
responsibility of the account holder and TLC Internet
Services shall not be held responsible for access to
material that an account holder deems inappropriate. We
suggest that minors be supervised.
Accountability
The owner of any type of TLC Internet Services account
or service will be held responsible for any abuse of
that account or service, regardless of whether the owner
was the actual initiator of the abuse. This includes for
example but is not limited to: abuse of an email account
or dialup add-on which is part of a customer's account
but which is used by a third party.
Enforcement and remedy:
Violation of any terms set forth in this Acceptable Use
Policy may result in one or more of the following, at
the discretion of TLC Internet Services, Inc.:
Issuance of a warning.
Temporary suspension of service.
Billing to defray administrative costs incurred.
Termination of your services, account or accounts.
Legal action
If any activities or security problems involving a TLC
Internet Services account or TLC Internet Services
customer's services cause network outages, the owner of
the account or service will be billed for network
down-time.
Any account owner whose account is terminated for
violation of the terms set forth in this Acceptable Use
Policy will be required to pay any outstanding balances
due, including any and all early termination fees. In
instances where it is necessary to terminate a
customer's account, an administrative disconnect fee may
also be applied.
TLC Internet Services will normally attempt to contact
any user in violation of this Acceptable Use Policy
before taking action, but depending on the circumstances
or the severity of the violation action may be taken
without prior notification. In this case, the user will
be notified as soon as it is practicable.
No
limitation
This acceptable use policy in no way limits the rights
and remedies of TLC Internet Services At its discretion
TLC Internet Services may take other actions it deems
necessary to protect the integrity of its or other's
networks or to recover the costs of operation as pertain
to identifying and removing violators of this acceptable
use policy.
Dial-up Connection policy
Dialup accounts are intended for interactive use by a
single individual. TLC Internet Services reserves the
right to terminate idle connections, that is,
connections that have been unused for 10 minutes.
Personal accounts are limited to one login at any given
time.
TLC Internet Services provides unlimited Internet access
to its dial-up customers. "Unlimited Internet access" is
defined as un-metered, on-demand dial-up access; this is
different from dedicated ("always-on") access. In order
to ensure that dial-up services remain available to all
dial-up customers, TLC Internet Services reserves the
right to terminate any dial-up connection that exceeds
twelve consecutive hours duration.
TLC Internet Services assumes that anyone consistently
using a dial-up connection for more than twelve
consecutive hours at a time will need dedicated-line
access.
Technical Support Policy
The function of the TLC Internet Services technical
support staff is to assist customers with initial
connection, Internet browser and email account setup.
Support is only available for computers running recent
versions Windows operating systems. TLC Internet
Services does not offer over-the-phone tech support for
issues such as cgi programming, Linux use, your web
site, or any other issue not directly related to your
dialing software or to the basic functions of your web
browser and email program. While at its discretion the
support staff may sometimes assist our customers with
non-connectivity or non-email issues, any such extra
service is strictly 'added value' service and provision
of such service does not obligate TLC Internet Services
to continue to provide such service.
TLC Internet Services will use its best efforts to
provide all services to get your computer connected to
the Internet but can not be held responsible for
hardware or software malfunctions or assist in servicing
or repairing your equipment. In such cases, the
technical support staff will gladly refer you to outside
sources for assistance. Customers should have a copy of
their current operating system available when calling
technical support; there will be limits to the amount of
assistance that technical support representatives can
offer if you do not have a copy of your current
operating system. TLC Internet Services reserves the
right to cease providing over-the-phone technical
support to any customer.
Please call the TLC Internet Services tech support
number at 812-735-2502 if you need assistance in the
Bicknell, IN calling area. Technical support can also be
reached via email at support@tlcis.net
You are entitled to free assistance with setting up your
connection, an Internet browser (Microsoft Internet
Explorer or Netscape Communicator) and an email client
(Microsoft Outlook Express, Microsoft Outlook or
Netscape Messenger) on one computer. Support is only
available for computers running recent versions of the
Windows operating systems. We offer telephone technical
assistance everyday: Monday-Friday 9am - 5pm, Saturday
and Sunday E-mail Only (closed major holidays).
If
you can email, we encourage you to write to
support@tlcis.net for assistance. If you are able to get
online and have other questions, the answers may be in
our support pages located at
http://www.tlcis.net/support.shtml - we encourage
you to check there first. Also, the help files in the
program you are using may have the answers to your
questions so please do investigate these resources
before calling tech support. |
